Terms & Conditions

Last updated: 12 October 2026

1. About us

These terms govern your use of agrenesmarket.com, operated by Agriculture Environment & Ecosystems Ltd (Company No. 179759), a Ugandan company trading since 2014, with packhouse at Ndeeba Kabowa, Uganda. UK logistics via our UK partner.

AGRENES Market is the direct-to-consumer storefront of the same operation that runs AGRENES Fresh Produce (agrenesfrepro.com) — one company, one packhouse, one supply chain, two trading brands serving different customers.

In these terms, “we”, “us” and “our” refer to Agriculture Environment & Ecosystems Ltd.

2. These terms

By placing an order through agrenesmarket.com you agree to these terms. The version on the Site at the time of your order applies to that order.

3. Products and pricing

Prices are in GBP (£). Delivery charges are shown separately at checkout. Fresh produce may vary slightly in colour, size and shape as it is a natural product.

4. Placing an order

Your order is an offer to buy. A contract is formed when we dispatch your order. We may refuse any order (stock, suspected fraud, non-UK delivery).

5. Payment

Payment is processed by Stripe. We accept major UK debit and credit cards. Payment is taken at order placement.

6. Delivery

UK deliveries via Evri, typically 2-4 working days from dispatch; free over £40. Retail delivery is also available to the UAE at £24.99 flat per order; delivery times vary by destination and the customer is responsible for any applicable import duties or customs fees. For wholesale and bulk export to the USA, Canada, Europe and the wider GCC, please contact our export arm at agrenesfrepro.com. Risk and title pass to you on delivery.

7. Your right to cancel

Under the UK Consumer Contracts Regulations 2013 you have 14 days from receipt to cancel most orders. This right does NOT apply to perishable goods (fresh fruit, vegetables, fresh prepared boxes) under Regulation 28(1)(d). See our Refund Policy.

8. Faulty or damaged items

If your order arrives damaged, is of unsatisfactory quality, or is not as described, you are entitled to a refund or replacement under the UK Consumer Rights Act 2015. Email support@agrenes.co.uk within 24 hours for fresh produce, within 30 days for non-perishable items. Include your order number and photos.

9. Our liability

Nothing limits your statutory rights as a UK consumer. Subject to that, our liability for any single order is limited to the value of that order.

10. Governing law

These terms are governed by the laws of England & Wales for UK consumer purchases, and the courts of England & Wales have jurisdiction over disputes with UK consumers.

11. Contact

Questions: support@agrenes.co.uk